My stay at The Capital Empire was excellent, with clean facilities and friendly staff, though I did notice a minor issue with the cupboard in my room. The location was superb, making it easy to access nearby attractions. Overall, it was a good experience perfect for both business and leisure.
Rooms
10.0
I found my room to be spacious and clean, with comfortable bedding and a nice bathroom. The executive suite was impressive, though there was a minor detail with a cupboard skirting coming off that didn't spoil my stay.
Service
10.0
The staff were incredibly courteous and efficient throughout my stay. From check-in to room service, the service was great and made me feel welcomed. I really appreciated their friendly demeanor.
Location
10.0
The hotel's location in Sandton was fantastic, with easy walking access to Sandton City and Nelson Mandela Square. It was convenient for catching the Gautrain too.
Dining
10.0
The breakfast buffet was excellent, offering a wide variety of options from fresh fruits to a full English breakfast. Each meal I had was well-prepared and delicious, making dining a highlight of my stay.
Facilities
10.0
The hotel offered excellent facilities including a gym and a lovely swimming pool. The amenities were well-maintained and added to the overall luxurious experience.
Harvey
United States of America,
January
2025
7.0/10
I had an interesting stay at The Capital Empire in Johannesburg. While the location was fantastic and the rooms were spacious and clean, I experienced some issues with room changes and noise. The dining options were good, but could use more variety over longer stays.
Rooms
6.0
My initial room had poor sound isolation and noise from the hallway disturbed my sleep. When I was moved, the new room was much better but still had some issues. Overall, they were spacious and comfortable.
Service
7.0
The staff were friendly and helpful, although there were moments where communication could have been better, especially regarding room availability.
Location
9.0
The hotel is ideally located close to Sandton City mall and the Gautrain Station, making it easy to explore the area. It felt safe to walk around.
Dining
7.0
Dining was enjoyable with a rich breakfast, but I wish there had been more variety over multiple days. The dessert I tried wasn't quite as good as I'd hoped.
Facilities
8.0
The hotel offered several convenient facilities such as room service and housekeeping, which made my stay easier.
Charles
United States of America,
November
2024
7.2/10
During my stay at The Capital Empire, I appreciated the spacious and clean accommodations, though I found the sound isolation lacking. The staff were consistently friendly and helpful, which really enhanced my experience. While I enjoyed the breakfast, I wish there were more variety in the dining options beyond what was offered each day.
Rooms
8.0
My room was spacious and clean, which made my stay quite comfortable. However, the lack of soundproofing affected my ability to relax fully.
Service
9.0
The staff were friendly, accommodating, and professional throughout my stay, always ensuring that I felt welcome.
Location
10.0
The hotel's location was perfect, just a short walk from Sandton City mall, making it convenient for shopping and exploring nearby attractions.
Dining
7.0
Breakfast was rich and tasty, but I found the limited variety for dinner to be a bit disappointing.
Facilities
8.0
The gym was well-equipped, and I appreciated the additional services like housekeeping and an airport shuttle that made my stay easier.
Sean
United States of America,
October
2024
7.0/10
My stay at The Capital Empire was quite pleasant overall. The location is fantastic, with direct access to shopping and corporate areas. While the service was warm and welcoming, there were a few areas that needed some improvement, particularly regarding the airport shuttle information and the condition of the pool. Nonetheless, I appreciated the spacious room and great dining options nearby.
Rooms
8.0
I stayed in a one-bedroom apartment that, although not much bigger than a standard room, was well-equipped and had a comfortable feel. The amenities provided were great, featuring a good kitchen and complimentary laundry service.
Service
8.0
The service was excellent, as the staff were very friendly and went out of their way to assist me whenever needed. However, I felt a bit rushed at check-in, which was a bit surprising considering my gold member status.
Location
10.0
I loved the location—just a 500-meter walk to Sandton City Mall. It could not have been more convenient for shopping and was close to numerous dining options at Nelson Mandela Square.
Dining
9.0
The food offerings were rich and tasty, providing a good variety. I enjoyed the meals, although some options were on the expensive side. It was nice to have nearby restaurants to choose from as well.
Facilities
7.0
Facilities were decent overall, but the swimming pool was not well-maintained during my visit (the water level seemed low and it looked a bit green). However, the housekeeping team did a fantastic job, ensuring my apartment was spotless.
Wesley
United States of America,
October
2024
7.4/10
I had a nice stay at The Capital Empire in Johannesburg, with great staff and a clean environment. The location was excellent, being a short walk from Mandela Square. However, I did experience some noise issues from the security station nearby, which impacted my overall comfort.
Rooms
7.0
My room was spacious and well-kept, with all the essentials functioning properly. However, I was directly above the security station which made it difficult to sleep due to the noise.
Service
8.0
The staff were incredibly professional and accommodating. They even allowed me an early check-in, which I greatly appreciated.
Location
9.0
Being centrally located in Sandton, it's just a short walk to nearby shopping and restaurants, like those at Nelson Mandela Square. I felt the area was safe and easy to navigate, especially during the day.
Dining
7.0
The restaurant offered good meals and room service was also decent. However, I believe they could improve by adding more authentic South African dishes to the menu.
Facilities
8.0
The hotel had excellent amenities including a gym with modern equipment, which I enjoyed. They also offered various services like laundry and airport shuttles, making my stay more convenient.
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